/* ==========================================================================
   PayTag Support Chat Widget & Admin Live Chat Styles (WhatsApp Web Inspired)
   Minimalist, Clean, Modern, Elegant - No flashy neon glows
   ========================================================================== */

/* Floating Action Button (FAB) */
.paytag-chat-fab {
    position: fixed;
    bottom: 24px;
    right: 24px;
    width: 58px;
    height: 58px;
    border-radius: 50%;
    background: #00a884; /* WhatsApp Teal Green */
    color: #ffffff;
    border: none;
    outline: none;
    cursor: pointer;
    box-shadow: 0 4px 16px rgba(0, 0, 0, 0.3);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 22px;
    z-index: 99999;
    transition: transform 0.2s ease, background 0.2s ease;
}

.paytag-chat-fab:hover {
    transform: scale(1.06);
    background: #008f70;
}

.paytag-chat-fab .paytag-fab-badge {
    position: absolute;
    top: -2px;
    right: -2px;
    background: #25d366;
    color: #111b21;
    font-size: 11px;
    font-weight: 800;
    width: 20px;
    height: 20px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    border: 2px solid #111b21;
}

/* Chat Drawer Container (WhatsApp Theme) */
.paytag-chat-widget {
    position: fixed;
    bottom: 92px;
    right: 24px;
    width: 400px;
    max-width: calc(100vw - 32px);
    height: 620px;
    max-height: calc(100vh - 110px);
    background: #111b21; /* WhatsApp Main Dark Bg */
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: 16px;
    box-shadow: 0 12px 40px rgba(0, 0, 0, 0.5);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    z-index: 99999;
    opacity: 0;
    transform: translateY(16px) scale(0.96);
    pointer-events: none;
    transition: opacity 0.25s ease, transform 0.25s cubic-bezier(0.16, 1, 0.3, 1);
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
    color: #e9edef;
}

.paytag-chat-widget.active {
    opacity: 1;
    transform: translateY(0) scale(1);
    pointer-events: all;
}

/* Header */
.paytag-chat-header {
    background: #202c33; /* WhatsApp Header Bg */
    padding: 12px 16px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.06);
    display: flex;
    align-items: center;
    justify-content: space-between;
    min-height: 60px;
}

.paytag-chat-header-info {
    display: flex;
    align-items: center;
    gap: 12px;
    overflow: hidden;
}

.paytag-back-btn {
    background: transparent;
    border: none;
    color: #aebac1;
    font-size: 18px;
    cursor: pointer;
    padding: 6px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.2s ease, color 0.2s ease;
}

.paytag-back-btn:hover {
    background: rgba(255, 255, 255, 0.1);
    color: #e9edef;
}

.paytag-chat-avatar {
    width: 38px;
    height: 38px;
    border-radius: 50%;
    background: #6b7c85;
    color: #ffffff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    font-weight: 600;
    flex-shrink: 0;
    overflow: hidden;
}

.paytag-chat-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.paytag-chat-title {
    overflow: hidden;
}

.paytag-chat-title h4 {
    margin: 0;
    font-size: 14px;
    font-weight: 600;
    color: #e9edef;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.paytag-chat-title p {
    margin: 2px 0 0 0;
    font-size: 11px;
    color: #8696a0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.paytag-header-actions {
    display: flex;
    align-items: center;
    gap: 6px;
}

.paytag-chat-close-btn, .paytag-chat-action-btn {
    background: transparent;
    border: none;
    color: #aebac1;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 15px;
    transition: background 0.2s ease, color 0.2s ease;
}

.paytag-chat-close-btn:hover, .paytag-chat-action-btn:hover {
    background: rgba(255, 255, 255, 0.1);
    color: #e9edef;
}

.paytag-chat-action-btn.delete-btn:hover {
    background: rgba(241, 92, 109, 0.2);
    color: #f15c6d;
}

/* Views Navigation (WhatsApp Screen 1: List vs Screen 2: Active Chat) */
.paytag-view-screen {
    display: flex;
    flex-direction: column;
    flex: 1;
    height: 100%;
    overflow: hidden;
}

.paytag-view-screen.hidden {
    display: none !important;
}

/* Search Bar & Filter Pills (Admin List View) */
.paytag-search-container {
    padding: 10px 14px;
    background: #111b21;
    border-bottom: 1px solid rgba(255, 255, 255, 0.06);
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.paytag-search-box {
    background: #202c33;
    border-radius: 8px;
    padding: 6px 12px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.paytag-search-box i {
    color: #8696a0;
    font-size: 13px;
}

.paytag-search-input {
    background: transparent;
    border: none;
    outline: none;
    color: #e9edef;
    font-size: 13px;
    width: 100%;
}

.paytag-filter-tabs {
    display: flex;
    align-items: center;
    gap: 6px;
    overflow-x: auto;
    padding-bottom: 2px;
}

.paytag-filter-tabs::-webkit-scrollbar {
    display: none;
}

.paytag-tab-pill {
    background: #202c33;
    border: none;
    border-radius: 16px;
    padding: 6px 12px;
    color: #8696a0;
    font-size: 12px;
    font-weight: 500;
    cursor: pointer;
    white-space: nowrap;
    transition: all 0.2s ease;
}

.paytag-tab-pill.active {
    background: #00a884;
    color: #111b21;
    font-weight: 600;
}

/* WhatsApp Conversations List (Screen 1) */
.paytag-conversations-list {
    flex: 1;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
}

.paytag-conversations-list::-webkit-scrollbar {
    width: 5px;
}

.paytag-conversations-list::-webkit-scrollbar-thumb {
    background: rgba(255, 255, 255, 0.1);
}

.paytag-conv-card {
    padding: 12px 16px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.04);
    display: flex;
    align-items: center;
    gap: 12px;
    cursor: pointer;
    transition: background 0.15s ease;
    position: relative;
}

.paytag-conv-card:hover {
    background: #202c33;
}

.paytag-conv-card.active {
    background: #2a3942;
}

.paytag-conv-avatar {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    background: #00a884;
    color: #ffffff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    font-weight: 700;
    flex-shrink: 0;
}

.paytag-conv-info {
    flex: 1;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    gap: 3px;
}

.paytag-conv-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.paytag-conv-name {
    font-size: 14px;
    font-weight: 600;
    color: #e9edef;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.paytag-conv-time {
    font-size: 11px;
    color: #8696a0;
    white-space: nowrap;
}

.paytag-conv-bottom {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
}

.paytag-conv-snippet {
    font-size: 12px;
    color: #8696a0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    flex: 1;
}

.paytag-status-badge {
    font-size: 10px;
    padding: 2px 6px;
    border-radius: 10px;
    font-weight: 600;
}

.paytag-status-badge.bot_faq { background: rgba(108, 92, 231, 0.2); color: #a29bfe; }
.paytag-status-badge.waiting_human { background: rgba(255, 184, 0, 0.2); color: #ffc000; }
.paytag-status-badge.in_support { background: rgba(0, 168, 132, 0.2); color: #00a884; }
.paytag-status-badge.finished { background: rgba(0, 168, 132, 0.2); color: #00a884; }

/* Chat Messages Area (Screen 2: WhatsApp Chat Wallpaper Bg) */
.paytag-chat-body {
    flex: 1;
    padding: 16px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 10px;
    background-color: #0b141a;
    background-image: radial-gradient(rgba(255, 255, 255, 0.03) 1px, transparent 0);
    background-size: 20px 20px;
}

.paytag-chat-body::-webkit-scrollbar {
    width: 5px;
}

.paytag-chat-body::-webkit-scrollbar-thumb {
    background: rgba(255, 255, 255, 0.1);
}

/* User Info Details Banner in Admin Chat Header */
.paytag-user-meta-bar {
    background: #182229;
    padding: 8px 14px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.06);
    font-size: 11px;
    color: #8696a0;
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 6px;
}

.paytag-user-meta-bar span {
    display: flex;
    align-items: center;
    gap: 4px;
}

.paytag-user-meta-bar strong {
    color: #e9edef;
}

/* Lead Form Card (WhatsApp Dark) */
.paytag-lead-card {
    background: #1f2c34;
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: 12px;
    padding: 16px;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.paytag-lead-card h5 {
    margin: 0;
    font-size: 14px;
    color: #00a884;
    display: flex;
    align-items: center;
    gap: 8px;
}

.paytag-lead-card p {
    margin: 0;
    font-size: 12px;
    color: #8696a0;
    line-height: 1.4;
}

.paytag-input-group {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.paytag-input-group label {
    font-size: 11px;
    font-weight: 500;
    color: #8696a0;
}

.paytag-input-field {
    background: #111b21;
    border: 1px solid rgba(255, 255, 255, 0.1);
    border-radius: 8px;
    padding: 8px 12px;
    color: #e9edef;
    font-size: 13px;
    outline: none;
    transition: border-color 0.2s ease;
}

.paytag-input-field:focus {
    border-color: #00a884;
}

.paytag-btn-submit-lead {
    background: #00a884;
    color: #111b21;
    border: none;
    border-radius: 8px;
    padding: 10px;
    font-size: 13px;
    font-weight: 700;
    cursor: pointer;
    margin-top: 6px;
    transition: opacity 0.2s ease;
}

.paytag-btn-submit-lead:hover {
    opacity: 0.9;
}

/* Chat Message Bubbles (WhatsApp Style) */
.paytag-msg-row {
    display: flex;
    flex-direction: column;
    max-width: 82%;
    gap: 2px;
    animation: paytagFadeIn 0.2s ease-out;
}

@keyframes paytagFadeIn {
    from { opacity: 0; transform: translateY(4px); }
    to { opacity: 1; transform: translateY(0); }
}

.paytag-msg-row.incoming {
    align-self: flex-start;
}

.paytag-msg-row.outgoing {
    align-self: flex-end;
}

.paytag-msg-sender {
    font-size: 10px;
    font-weight: 600;
    color: #8696a0;
    margin-left: 4px;
    margin-bottom: 2px;
}

.paytag-msg-bubble {
    padding: 9px 12px;
    border-radius: 8px;
    font-size: 13px;
    line-height: 1.45;
    word-break: break-word;
    white-space: pre-wrap;
    position: relative;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.2);
}

.paytag-msg-row.incoming .paytag-msg-bubble {
    background: #202c33; /* WhatsApp Incoming Msg Bg */
    color: #e9edef;
    border-top-left-radius: 0px;
}

.paytag-msg-row.outgoing .paytag-msg-bubble {
    background: #005c4b; /* WhatsApp Outgoing Green Msg Bg */
    color: #e9edef;
    border-top-right-radius: 0px;
}

.paytag-msg-time {
    font-size: 10px;
    color: #8696a0;
    float: right;
    margin-top: 4px;
    margin-left: 8px;
}

/* FAQ Action Pills (WhatsApp Dark) */
.paytag-faq-container {
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin-top: 4px;
}

.paytag-faq-pill {
    background: #202c33;
    border: 1px solid rgba(0, 168, 132, 0.3);
    border-radius: 8px;
    padding: 8px 12px;
    color: #e9edef;
    font-size: 12px;
    font-weight: 500;
    cursor: pointer;
    text-align: left;
    transition: all 0.15s ease;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.paytag-faq-pill:hover {
    background: #005c4b;
    color: #ffffff;
    border-color: #00a884;
}

/* Attachments */
.paytag-attachment-preview {
    margin-top: 4px;
    border-radius: 6px;
    overflow: hidden;
}

.paytag-attachment-img {
    max-width: 100%;
    max-height: 200px;
    border-radius: 6px;
    cursor: pointer;
    display: block;
}

.paytag-audio-player {
    display: flex;
    align-items: center;
    gap: 8px;
    background: rgba(0, 0, 0, 0.2);
    padding: 6px 10px;
    border-radius: 8px;
    width: 200px;
}

.paytag-audio-play-btn {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    background: #00a884;
    border: none;
    color: #111b21;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
}

.paytag-doc-link {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: rgba(0, 0, 0, 0.2);
    padding: 6px 10px;
    border-radius: 6px;
    color: #00a884;
    text-decoration: none;
    font-size: 12px;
}

/* Chat Footer (WhatsApp Dark Input Bar) */
.paytag-chat-footer {
    padding: 8px 12px;
    background: #202c33;
    border-top: 1px solid rgba(255, 255, 255, 0.06);
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.paytag-chat-input-row {
    display: flex;
    align-items: center;
    gap: 8px;
}

.paytag-chat-input {
    flex: 1;
    background: #2a3942;
    border: none;
    border-radius: 8px;
    padding: 9px 12px;
    color: #e9edef;
    font-size: 13px;
    outline: none;
}

.paytag-chat-input:focus {
    background: #2a3942;
}

.paytag-icon-btn {
    background: transparent;
    border: none;
    color: #8696a0;
    width: 34px;
    height: 34px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    transition: color 0.15s ease;
}

.paytag-icon-btn:hover {
    color: #e9edef;
}

.paytag-send-btn {
    background: #00a884;
    color: #111b21;
    border: none;
    width: 36px;
    height: 36px;
    border-radius: 50%;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    transition: background 0.15s ease;
}

.paytag-send-btn:hover {
    background: #008f70;
}

/* Voice Recorder Bar */
.paytag-voice-bar {
    display: none;
    align-items: center;
    justify-content: space-between;
    background: #182229;
    padding: 6px 12px;
    border-radius: 8px;
}

.paytag-voice-bar.active {
    display: flex !important;
}

.paytag-chat-input-row.hidden {
    display: none !important;
}

.paytag-voice-timer {
    font-size: 12px;
    font-weight: 600;
    color: #f15c6d;
    display: flex;
    align-items: center;
    gap: 6px;
}

/* Delete Confirmation HTML Modal */
.paytag-modal-overlay {
    position: absolute;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(11, 20, 26, 0.88);
    backdrop-filter: blur(4px);
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
    box-sizing: border-box;
    animation: paytagFadeIn 0.2s ease-out;
}

.paytag-modal-card {
    background: #202c33;
    border: 1px solid #2a3942;
    border-radius: 12px;
    padding: 20px;
    width: 100%;
    max-width: 300px;
    text-align: center;
    box-shadow: 0 8px 32px rgba(0, 0, 0, 0.5);
}

.paytag-modal-icon {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    background: rgba(241, 92, 109, 0.15);
    color: #f15c6d;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 18px;
    margin: 0 auto 12px auto;
}

.paytag-modal-title {
    font-size: 15px;
    font-weight: 600;
    color: #e9edef;
    margin: 0 0 8px 0;
}

.paytag-modal-desc {
    font-size: 12px;
    color: #8696a0;
    line-height: 1.4;
    margin: 0 0 18px 0;
}

.paytag-modal-actions {
    display: flex;
    gap: 10px;
    justify-content: center;
}

.paytag-modal-btn {
    flex: 1;
    padding: 9px 12px;
    border-radius: 8px;
    font-size: 12px;
    font-weight: 600;
    border: none;
    cursor: pointer;
    transition: background 0.2s ease;
}

.paytag-modal-btn.cancel {
    background: #2a3942;
    color: #e9edef;
}

.paytag-modal-btn.cancel:hover {
    background: #3b4a54;
}

.paytag-modal-btn.confirm {
    background: #ea4335;
    color: #ffffff;
}

.paytag-modal-btn.confirm:hover {
    background: #d93025;
}

.paytag-chat-action-btn.finish-btn {
    color: #00a884;
}

.paytag-chat-action-btn.finish-btn:hover {
    background: rgba(0, 168, 132, 0.15);
}

.paytag-modal-icon.finish {
    background: rgba(0, 168, 132, 0.15);
    color: #00a884;
}

.paytag-modal-btn.finish {
    background: #00a884;
    color: #111b21;
}

.paytag-modal-btn.finish:hover {
    background: #008f70;
}

/* Toast Notification inside Chat (HTML/CSS alert replacement) */
.paytag-chat-toast {
    position: absolute;
    top: 68px;
    left: 14px;
    right: 14px;
    background: #202c33;
    border: 1px solid rgba(255, 255, 255, 0.12);
    border-radius: 10px;
    padding: 10px 14px;
    color: #e9edef;
    font-size: 13px;
    line-height: 1.4;
    display: flex;
    align-items: center;
    gap: 10px;
    z-index: 1500;
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.6);
    opacity: 0;
    transform: translateY(-8px);
    pointer-events: none;
    transition: opacity 0.25s ease, transform 0.25s ease;
}

.paytag-chat-toast.show {
    opacity: 1;
    transform: translateY(0);
    pointer-events: auto;
}

.paytag-chat-toast i {
    font-size: 16px;
    flex-shrink: 0;
}

.paytag-chat-toast.error {
    border-color: rgba(241, 92, 109, 0.5);
    background: #241c20;
}
.paytag-chat-toast.error i {
    color: #f15c6d;
}

.paytag-chat-toast.warning {
    border-color: rgba(245, 158, 11, 0.5);
    background: #272118;
}
.paytag-chat-toast.warning i {
    color: #f59e0b;
}

.paytag-chat-toast.success {
    border-color: rgba(0, 168, 132, 0.5);
    background: #142420;
}
.paytag-chat-toast.success i {
    color: #00a884;
}

.paytag-chat-toast .paytag-chat-toast-text {
    flex: 1;
}

.paytag-chat-toast .paytag-chat-toast-close {
    background: none;
    border: none;
    color: #8696a0;
    cursor: pointer;
    font-size: 14px;
    padding: 2px 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: color 0.15s ease;
}

.paytag-chat-toast .paytag-chat-toast-close:hover {
    color: #e9edef;
}